NITN | @notintownlive | 11 Aug 2025, 09:21 am
Photo: Wikimedia Commons
A consumer forum in Delhi has slapped a compensation charge of Rs. 1.5 lakh on Indigo Airlines after a woman was given an unsanitary and stained seat, which led her to distress, suffering, and mental anguish, media reports said.
The New Delhi District Consumer Disputes Redressal Commission, comprising President Poonam Chaudhry and members Bariq Ahmed and Shekhar Chandra, addressed a complaint from Pinki, who claimed she was given an "unhygienic, dirty, and stained" seat during a flight from Baku to New Delhi on January 2, 2023.
"As regards the discomfort and pain, mental agony suffered by her, we are of the view that she must be compensated. We accordingly direct the opposite party to pay Rs 1.5 lakh as compensation for mental agony, physical pain and harassment to her," the forum added.
The forum also directed payment of Rs 25,000 as litigation expenses.
In its order, the forum noted that the airline had not provided the Situation Data Display (SDD) report, a component of its internal operational records as per standard aviation procedures.
"There is no reference to this report in the written statement or in the evidence filed by the opposite party. The SDD is a crucial document used for flight operation monitoring and to record passenger-related incidents. The absence of this document significantly weakens the opposite party's defence."
- Amsterdam plans huge tourist tax hike — Visitors could soon pay up to 20 percent
- Germany waives airport Transit Visa requirement for Indian nationals from June 3
- Anand Mahindra amazed by Vande Bharat's journey across Chenab Rail Bridge
- Passengers urged to document luggage amid Canadian airport drug-tag scheme
- South Africa Goes Visa-Free for Indians, But There’s a Catch
- From War Risks to Medical Bills: Why Indian Travellers Need Better Travel Insurance
- Beyond Books – A College Street Heritage Walk to Trace Kolkata’s Literary and Academic Legacy
- Rare Pahari Art from India’s Himalayas Finds a Home at Smithsonian Museum
- Dubai Unveils Its First Fully Private Beach for Women
- Banksy’s Latest Work Pops Up in London, Sparks Midnight Buzz
Air India and Riyadh Air have signed a Memorandum of Understanding (MoU) as they look to strengthen links between their networks and offer travellers more convenient connections between India, Saudi Arabia and destinations beyond.
Qatar Airways has launched a Boeing 777 aircraft featuring a special FIFA World Cup 2026 livery, reflecting its ongoing association with FIFA. The aircraft has been unveiled ahead of the tournament and highlights the airline's role in connecting fans, teams, and football communities around the world.
Air India Express announces the launch of its ‘Xpress Sale,’ offering 5 million seats with savings of up to 50% on Lite (Zero Check-in Baggage) and Value fares across its domestic and international network.