Jet Airways introduces zero penalty fee for online cancellations with 24 hrs of booking

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17 Jan 2015, 10:59 am

Mumbai, Jan 16 (NITN): Jet Airways, India's premier international airline, has introduced a new initiative 'Zero Penalty Fee' for changes or cancellations within 24 hours of bookings made on www.jetairways.com.

This new initiative is exclusive for bookings made on its website and allows guests to amend or cancel their booking without any penalty fee by simply using the “Manage Booking” facility on www.jetairways.com

In case of a change in the booking while the penalty fees will be waived off, any additional amount due to the increase in fare will be applicable.

The Manage Booking facility can be accessed for bookings up to 1 hour prior to departure for flights within India and up to 3 hours prior to departure for international flights.

Gaurang Shetty, Sr. Vice President, Commercial, Jet Airways, said: “As India’s premiere international airline, Jet Airways has always led the way, both in operational and service delivery. Guests can now enjoy peace of mind with the freedom to change or cancel one’s travel itinerary within 24 hours of booking by simply using “manage booking” on our website."

"This new initiative is another step towards our customer-centric approach to offer substantial convenience and ease while adding great value to our guests' overall experience. At Jet Airways, we have always endeavored to provide our guests an unparalleled travel experience including a world-class in-flight product, Jet Airways’ famed service excellence, and class-leading cuisine." he added.

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